Our Guarantee & Warranty - Hadley Chimney Fort Worth

The Hadley Chimney Fort Worth Guarantee

We’ve been cleaning and repairing chimneys in Fort Worth since 2003, and in that time we’ve learned something simple: a guarantee only matters if the company behind it actually shows up to honor it. Ours does. Every chimney sweep, chimney repair, and gas fireplace repair we perform carries a written guarantee, and every repair comes with a free second visit if it fails within 365 days. That’s not a promotion. It’s been our standing policy for over two decades. When Cory Mitchell puts his name on the work, he means it’s done right the first time, and if it isn’t, we come back and make it right. No arguing, no fine print gymnastics, no “well, technically” conversations.

Call (682) 900-6393

What’s Covered

• Workmanship on every repair. We stand behind the labor, not just the parts. If a repair we made fails within 365 days of completion, the second visit to fix it is free. That’s the 365-Day Done Right Promise, written on every single invoice.
• Written pricing before work starts. You get a written price before any work begins, every time. No surprise charges at the door, no “while we were in there” add-ons you didn’t approve.
• Photo documentation of everything. Before we touch your chimney, we photograph it. After we’re done, we photograph it again. You see exactly what we saw, what we did, and what the result looks like. Clean sweep, with photos to prove it.
• Parts and materials from brands pros actually use. We work with DuraFlex flexible liner systems, HeatShield ceramic repair compound, Gelco, Olympia Chimney, Famco, and Copperfield chimney accessories. These are the materials a chimney professional reaches for when the job has to last.
• On-time arrival in a tracked window. The Relay Visibility Guarantee means live arrival tracking, not a four-hour guess. You’ll know when we’re coming and who’s walking up to your door. Uniformed, background-checked technicians, every visit.
• Cleanup after every job. We don’t leave soot, debris, or drop cloth dust in your living room. When we’re done, the workspace looks like we weren’t there, except the chimney actually works.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied, and we want to be specific about this because “satisfaction guaranteed” is the most overused phrase in home services. If something about our work isn’t right, call us. A live person answers 24/7, not a voicemail queue. We’ll send a technician back out. If it’s a repair our workmanship touched and it’s within 365 days, the visit is free, full stop. If it’s something else, a question about what we did or a concern about how something looks, we’ll still come out and talk through it with you. Cory’s rule on this has been the same since 2003: we don’t leave a job until the homeowner says it’s right, and we don’t close out a guarantee question until it’s resolved. That’s the whole point of a written guarantee, and ours is backed by the Relay Standard as part of Relay Home Co. You’re not calling a faceless call center. You’re calling the owner’s company, and he answers for the work.

Licensed & Insured Backing

Licensed and insured isn’t a bragging point. It’s the floor. It means the people in your home are accountable to state requirements and that your property is protected if something goes wrong. We carry the credentials a Fort Worth homeowner should expect from any contractor working on a fire safety system: state licensing, insurance, and bonding. What that translates to in practice is this: if a technician damages something while working on your chimney, it’s covered. If a repair fails in a way that causes damage, you’re not left holding the bag. Paperwork doesn’t feel important until you need it, and we’ve seen enough of this industry to know that corners get cut precisely where homeowners don’t ask to see proof. We’ll show you ours. That’s part of why every job includes a written price before work starts and a written guarantee on every repair. A handshake is nice. Cortlandt remembers 2003, though, and we’d rather put it in writing.

Why We Put the Guarantee in Writing

Because we’ve met too many Fort Worth homeowners who got burned, and not by their fireplace. They hired a company that gave a verbal estimate, did work that didn’t hold up, and then vanished when they called back. We built Hadley Chimney Fort Worth specifically to do the opposite. Every repair gets a written guarantee. Every job gets before-and-after photos. Every visit gets a written price before work starts. That’s the Relay Visibility Guarantee, and it applies to a $200 sweep just like it applies to a liner replacement. Small job, big job, the paperwork comes with it. If you have questions about what our guarantee covers or whether it applies to your situation, call us at (682) 900-6393 and ask. A person answers. That’s the first test of a guarantee, and we pass it every time.

Written by Cory Mitchell, Owner at Hadley Chimney Fort Worth, serving Fort Worth since 2003.